Responsible Gaming

Responsible gaming at Quick Win on quickwin-bet.ca means keeping play fun, informed, and under your control. Gambling is a form of entertainment, not a way to solve financial problems or a source of guaranteed income. This page, prepared for visitors from Quick Win, explains how to recognize risks, use our tools, and get independent help when needed.

Quick Win is operated online for Canadian players (in a grey-market capacity) by Rabidi N.V., a company incorporated in Curaçao with its registered office at Scharlooweg 39, Willemstad, Curaçao, under licence 8048/JAZ2020-001 issued by Antillephone N.V. Please note that Quick Win does not hold a Canadian provincial licence (including no iGaming Ontario licence), so Canadian regulatory protections may differ from those in locally licensed casinos.

Within these limitations, quickwin-bet.ca provides responsible gaming tools such as deposit limits, time limits, time-outs, and self-exclusion. Our support team is committed to assisting you in using these options and to directing you to external professional services when gambling stops being enjoyable and starts causing harm.

Risk Awareness

Gambling can become problematic when it starts to affect your finances, relationships, work, or mental health. Understanding early warning signs helps you act before the situation escalates.

Common signs of potential gambling-related harm

• Gambling more frequently or for longer periods than you originally planned.
• Thinking about Quick Win or other gambling sites even when you are not playing (e.g., at work, in class, or with family).
• Chasing losses - increasing your stakes or returning to play quickly in an attempt to "win back" money you have lost.
• Spending money on gambling that was intended for rent, bills, food, or other essential expenses.
• Borrowing money, selling possessions, or using credit to fund deposits to quickwin-bet.ca or other gambling sites.
• Lying to family, friends, or colleagues about how much you gamble or how much you have lost.
• Feeling anxious, irritable, or depressed when you cannot gamble or when you try to cut down.
• Neglecting work, studies, or family responsibilities because of gambling.

Self-assessment: quick check of your gambling behaviour

Answer the following questions honestly. The more times you answer "yes", the higher the risk that your gambling is becoming problematic:

• Have you ever spent more money on gambling than you could comfortably afford to lose?
• Have you needed to gamble with larger amounts of money to get the same feeling of excitement?
• Have you returned to quickwin-bet.ca or other gambling sites soon after a loss to try to win back your money?
• Have you lied to people important to you about how much or how often you gamble?
• Have you felt guilty, depressed, or anxious after gambling?
• Have you taken money from savings, credit cards, or loans to gamble?
• Has gambling caused you to miss work, school, or social obligations?
• Have friends or family expressed concern about your gambling behaviour?

If you answered "yes" to one or more questions, consider using the limits and self-exclusion tools described below and contacting one of the professional support services listed in the Support Resources section.

Limits & Tools

Setting clear limits before you start playing is one of the most effective ways to keep gambling under control. At quickwin-bet.ca, you can manage different types of limits within your account. Menu names may vary slightly depending on updates, but the functions remain the same.

Deposit limits (daily, weekly, monthly)

Deposit limits cap how much money you can add to your account over a chosen period. For Canadian players, we strongly recommend setting conservative limits that fit your income and living costs.

1. Access your account: Log in to Quick Win at quickwin-bet.ca with your username and password.
2. Navigate to responsible gaming settings: Go to "My Account" or "Profile" and open the "Responsible Gaming" or "Player Limits" section.
3. Choose "Deposit Limits": Select the deposit limit option.
4. Select the period: Choose one or more of:
   • Daily limit - maximum you can deposit in a calendar day.
   • Weekly limit - maximum you can deposit from Monday to Sunday.
   • Monthly limit - maximum you can deposit in a calendar month.
5. Enter your amounts: Type in a dollar amount for each chosen period (for example, CAD 50 per day, CAD 150 per week, CAD 300 per month). Use only money you can afford to lose.
6. Confirm: Save or confirm your new limits. You may be asked to re-enter your password to validate the change.

In line with industry standards, decreasing a limit generally takes effect immediately, while increasing a limit may be subject to a cooling-off period (for example, 24 hours) to prevent impulsive decisions. Always check the confirmation message shown in your account for the exact effective time.

Time limits and session timers

Time limits help you control how long you spend playing during a given session.

1. Log in and go to "My Account" -> "Responsible Gaming" or a similar menu.
2. Select the "Session Limit" or "Time Limit" option.
3. Choose the maximum duration you want for a single session (for example, 30 minutes, 60 minutes, or 120 minutes).
4. Confirm the setting. When you reach the time limit, you will be automatically logged out or receive a mandatory break notification.

Use these timers together with independent tools such as phone alarms or screen-time controls available on your device to further support healthy play.

Time-Out (short breaks of 24 - 72 hours)

A "Time-Out" is a short-term break from gambling that temporarily blocks access to your account for a defined period, usually from 24 to 72 hours.

1. While logged in, open "My Account" -> "Responsible Gaming".
2. Select the "Time-Out" or "Cool-Off" feature.
3. Choose the length of your break (for example, 24, 48, or 72 hours).
4. Read the explanation of the effects (you will not be able to deposit or place bets during the Time-Out).
5. Confirm the Time-Out. Once confirmed, it cannot be cancelled, and you must wait until the period expires before you can log in again.

If you feel you need a longer break, please consider using the self-exclusion options described in the next section.

Self-Exclusion

Self-exclusion is a stronger protective measure intended for players who feel they are losing control over their gambling. It blocks access to your account for a longer period and is designed to help you stop gambling completely during that time.

How to activate self-exclusion

1. Log in to your account at quickwin-bet.ca (if you still have access and feel safe doing so).
2. Go to "My Account" and select "Responsible Gaming" or "Self-Exclusion".
3. Choose "Self-Exclude" or a similar option from the list of tools.
4. Select a self-exclusion period (see below for available durations).
5. Carefully read the description of consequences, including access restrictions and how existing balances are handled.
6. Confirm your decision. You may be asked to agree explicitly that you understand self-exclusion is binding for the chosen period.

If you are unable to access your account or feel at immediate risk, you should contact customer support via live chat or e-mail and clearly request self-exclusion. Use the subject line "Self-Exclusion Request" and provide your registered name, date of birth, and account e-mail for verification.

Available self-exclusion periods

Typical self-exclusion durations on quickwin-bet.ca include (exact options may vary and will be shown in your account):

• Minimum 6 months - suitable if you recognize growing problems and need a firm break.
• 1 year or more - recommended if gambling has already caused significant financial or personal harm.
• "Lifetime" or indefinite exclusion - for players who decide they should not gamble online again.

During self-exclusion, attempts to open new accounts or to use alternative details to circumvent the block are a breach of our terms and undermine your own protection. We may take reasonable steps (such as duplicate account checks) to detect and close such accounts.

Consequences of self-exclusion (access, withdrawals, refunds)

• Account access: You will not be able to log in, deposit, place bets, or use bonuses on quickwin-bet.ca for the duration of the self-exclusion.
• Existing balances: In general, any remaining real-money balance not tied to active bonus conditions can be requested for withdrawal by contacting customer support, subject to standard verification (KYC) checks. Bonus funds and winnings derived from bonuses may be handled according to the applicable bonus terms.
• New marketing: We will take reasonable steps to stop sending you marketing e-mails or SMS messages related to gambling during the exclusion period, once your request has been processed.
• Irreversibility: Self-exclusion is intended to be binding. Requests to shorten or cancel an active self-exclusion are normally not accepted. Any request to reopen an account after a long-term or lifetime exclusion, if permitted at all, will be subject to strict review and a cooling-off period.
• Jurisdictional note (Canada): Because Quick Win is licensed in Curaçao and not by Canadian provincial regulators, self-exclusion on quickwin-bet.ca does not automatically extend to land-based casinos or locally licensed online sites in Canada. For broader protection, consider provincial self-exclusion schemes and third-party blocking tools discussed below.

Support Resources

Independent, confidential support is an essential part of responsible gambling protection. The following services are not operated by Quick Win and are available whether or not you continue to use quickwin-bet.ca.

Local support for players in Canada

The services below provide free, confidential support for people in Canada experiencing problems with gambling. Availability and language options may change; always confirm details on the official websites.

• ConnexOntario (Ontario)
  Phone: 1-866-531-2600 (24/7)
  Website: www.connexontario.ca
  Languages: English; access to interpreters for many other languages.
• BC Gambling Support Line (British Columbia)
  Phone: 1-888-795-6111 (24/7)
  Website: www.bcresponsiblegambling.ca
  Languages: English; interpretation available in multiple languages.
• Gambling: Help and Referral / Jeu: aide et référence (Quebec and Canada-wide)
  Phone: 1-800-461-0140 (24/7)
  Website: www.jeu-aidereference.qc.ca
  Languages: French and English.
• Alberta Health Services Addiction Helpline (including gambling)
  Phone: 1-866-332-2322 (24/7)
  Website: www.albertahealthservices.ca
  Languages: English; additional languages may be available via interpreters.

For other provinces and territories (e.g., Manitoba, Saskatchewan, Atlantic Canada, the territories), local helplines and counselling resources are typically listed on provincial health, addictions, or responsible gambling websites. If you are unsure which service to contact, you may also speak to your family doctor or a licensed mental health professional in your province.

International support organizations

National self-exclusion schemes (example jurisdictions)

These examples do not directly apply to quickwin-bet.ca (which is licensed in Curaçao), but may be relevant if you also use services in these jurisdictions:

• United Kingdom - GAMSTOP
  A free national online self-exclusion scheme that blocks access to licensed UK gambling sites. Website: www.gamstop.co.uk.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  A national register that allows individuals to bar themselves from licensed gambling operators in Spain. Information: via the Spanish Directorate General for the Regulation of Gambling.

Canadian players should check whether their province offers self-exclusion registers for land-based casinos or locally licensed online platforms and consider combining these with Quick Win's own tools.

Blocking software and device-level tools

• Gamban - Paid software that blocks access to thousands of gambling websites and apps on your devices. Website: www.gamban.com.
• BetBlocker - Free blocking software that can restrict access to known gambling sites. Website: www.betblocker.org.

You can also use built-in tools such as parental controls, DNS filters, or screen time restrictions on your devices and home networks to limit or block access to gambling content.

Family and close-ones support resources

• Gam-Anon - Support groups for family and friends of people with a gambling problem. Website: www.gam-anon.org.
• Gambling Therapy - Family & Friends - Online forums and support specifically for those affected by another person's gambling. Website: www.gamblingtherapy.org.

All of the organizations listed above are independent from Quick Win. They respect confidentiality and are staffed or moderated by trained professionals or peers with lived experience.

Help for Family

Gambling problems often affect partners, children, parents, and friends. If you are worried about someone who uses quickwin-bet.ca or any other gambling service, you deserve support as well.

How to talk to someone about their gambling

• Choose the right time and place: Talk when both of you are calm, not immediately after a loss or argument. Use a private, neutral setting.
• Focus on behaviour and impact, not labels: Instead of calling the person an "addict", describe specific behaviours ("You stayed up all night gambling") and how they affect you and the family.
• Use "I" statements: For example, "I feel worried when rent money is used for gambling," rather than "You are irresponsible."
• Listen actively: Give them space to speak. Avoid interrupting or arguing about specific wins or losses.
• Encourage professional help: Suggest contacting a helpline, counsellor, or support group together, using the resources listed above.
• Set boundaries: Be clear about what you can and cannot do (for example, not covering their debts or lying to others on their behalf).

Support for you as a family member or friend

Even if the person you are concerned about does not seek help immediately, you can still benefit from support yourself:

• Contact local helplines in Canada (e.g., ConnexOntario, BC Gambling Support Line, provincial health services) and explain that you are calling about someone else's gambling.
• Join family-focused groups such as Gam-Anon or online communities for affected others via Gambling Therapy or similar forums.
• Consider consulting a licensed psychotherapist, psychologist, or counsellor experienced in addiction or family therapy.

If there is any risk of domestic violence, financial abuse, or self-harm, please contact emergency services or a crisis line immediately, rather than waiting for gambling-specific help.

Operator's Commitment

Quick Win, operated by Rabidi N.V. at quickwin-bet.ca, is committed to reducing gambling-related harm and to acting responsibly within the framework of its Curaçao licence 8048/JAZ2020-001 issued by Antillephone N.V.

Internal monitoring and risk-check procedures

• Behavioural analysis: Subject to applicable laws and our privacy policy, we may review player activity patterns such as unusually long sessions, rapid increases in deposit amounts, frequent failed deposit attempts, or repeated use of bonuses and high-risk games.
• Automated alerts: Our systems may generate internal alerts when play appears to exceed typical entertainment levels (for example, significant losses over a short period or multiple deposit attempts in one day).
• Responsible gaming messaging: Where risk indicators are detected, we may display warnings or reminders about responsible play, suggest setting or tightening limits, or provide information on self-exclusion and external help services.
• Account restrictions: In some cases, we may proactively impose or propose additional limits, temporary suspension, or self-exclusion if we believe this is necessary to protect the player.

When we may contact you proactively

In line with industry standards and subject to local legal constraints, our support or responsible gaming team may reach out to you if:

• You show patterns of significant or escalating losses that suggest possible loss of control.
• You frequently attempt to reverse withdrawals, increase limits shortly after setting them, or repeatedly request the cancellation of self-exclusion or time-out measures.
• We receive direct complaints or serious concerns from you or a third party indicating that gambling may be causing harm.
• We detect attempts to circumvent existing self-exclusion or account blocks (for example, by opening duplicate accounts).

Any contact made for responsible gaming reasons is intended to offer information, support, and available tools, not to promote further gambling.

Licensing, jurisdiction, and limitations of protection

• Licensing: Quick Win is operated by Rabidi N.V., registration number 151791, with registered address at Scharlooweg 39, Willemstad, Curaçao, under licence number 8048/JAZ2020-001 issued by Antillephone N.V.
• Canadian regulatory status: Quick Win currently operates in Canada (outside Ontario's regulated framework) as a so-called grey-market operator. It does not hold a licence from Canadian provincial regulators, including iGaming Ontario.
• Regulatory implications: As a result, some consumer protections applicable to locally licensed Canadian operators may not apply to your account with Quick Win, including specific dispute resolution mechanisms under Canadian law or guarantees about segregated player funds. Public financial reports and independent compliance audits for Rabidi N.V. are not available.
• Escalation to regulator and independent bodies: If you have a dispute related to responsible gaming or other matters that you cannot resolve with Quick Win support, you may contact:
  • Antillephone N.V. complaints: [email protected] - for player disputes with operators licensed under Antillephone N.V.
  • Independent third-party complaint handling (AskGamblers): [email protected] - for additional, non-regulatory mediation.

Nothing on this page constitutes legal advice. You are responsible for complying with the laws of your province or territory, including minimum age requirements (generally 19 in most provinces and territories, and 18 in Alberta, Manitoba, and Quebec).

Updates

Quick Win may amend this Responsible Gaming page from time to time to reflect changes in our tools, internal procedures, or legal and regulatory developments affecting Canadian players or our Curaçao licence.

• Notification methods: Where appropriate, we may inform you of significant changes via:
  • E-mail to the address registered on your quickwin-bet.ca account.
  • On-site notifications, banners, or pop-up messages after login.
  • Updates within the "Responsible Gaming" or "Terms and Conditions" sections of the website.
• Your responsibility: It is your responsibility to review this page regularly so that you remain aware of the tools and protections available, as well as any changes to our policies.

Last updated: 15 January 2026 (previous revision based on information available as of 06 November 2025).

Contact & Feedback

If you have questions about responsible gaming at Quick Win, need help setting limits, or wish to provide feedback on these measures, you are encouraged to contact us.

Responsible gaming contacts

Quick Win does not publicly list a dedicated responsible gaming phone number that is separate from general customer support. However, you can reach us through the following channels:

• In-site support: Use the live chat feature or general support contact form available after logging in at quickwin-bet.ca. Clearly indicate that your request relates to "Responsible Gaming" or "Self-Exclusion".
• E-mail (general support): Use the most up-to-date support e-mail address listed on quickwin-bet.ca. In the subject line, write "Responsible Gaming - ".

For formal complaints that you have been unable to resolve with Quick Win support, especially where you believe our responsible gaming obligations have not been met, you may escalate to:

• Antillephone N.V. (licensing authority): [email protected]
• AskGamblers Complaint Service (independent mediator): [email protected]

Feedback and self-control requests

You can submit feedback or self-control requests (for example, to adjust limits, request a time-out, or initiate self-exclusion) by:

• Using the account messaging or support form in your quickwin-bet.ca profile and selecting any available category related to responsible gaming, account limits, or account closure.
• Contacting support via live chat and explicitly requesting to speak about responsible gaming or self-exclusion.

Please include your full name, date of birth, registered e-mail address, and a clear description of the action you request (e.g., "Set a weekly deposit limit of CAD 100" or "Self-exclude my account for at least 12 months"). This helps us to process your request accurately and as quickly as possible.